This document (as well as any document referred to herein) is intended to set out the terms of use of this website (www.eratusproject.com) and the contractual relationship between eratusproject.com (hereinafter referred to as the Company) ‘or’ us’) and the buyers of any product (hereinafter referred to as “you” / “you” or Customer) to purchase products through this website (hereinafter referred to as the “Terms”).
Before entering the online store and browsing our website, we invite you to consult these Terms, the Cookies Policy and the Privacy Policy (both hereinafter referred to as the “Privacy Policy”). The use of this website and the ordering and acquisition of a product through it implies the full and unconditional acceptance of these terms. If you do not agree with these terms, you must refrain from using the website and from any transaction with it, otherwise the continuation of the browsing implies acceptance of both the terms and their possible modifications.
The Company reserves the right to unilaterally modify or renew the terms of use of the website, sale of any product, withdrawal of any product, removal or processing of any material or content on this website at any time and it is your responsibility to update you regularly and in each case before browsing individual pages and / or categories of the website. It is clarified that the change of terms does not occupy orders that you have already placed. For any question regarding the Terms of Use and Purchases or the Privacy Policy you can contact us either by sending an email to info@eratusproject.com or using the online contact form.
The company to which the website www.eratusproject.com belongs and which sells products through it is Eratus Project, Erato Daniilidou, based in Thessaloniki, Mitropoleos 102, 546 21, Greece, email: info@eratusproject.com and VAT number 114221820
The Company is committed to the completeness and validity of the information provided on the website, both in terms of the existence of essential features that are described on a case-by-case basis for each product it has, subject to any technical errors that have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.
The information contained in these Terms, the product promotion and the details contained in this website are not a proposal to you for concluding a sales contract but an invitation for information.
To place an order through the online store you must add the products you are interested in to the “basket” and fill in and submit the special Order Form. Before sending the order (payment), you receive through a special link the terms of use and the terms of the purchase of the products you wish to obtain and then you select the activation of the relevant icon (indication) “I have been informed and I accept the Terms Use and Purchases and the Privacy Policy “and you will be prompted to click the” Send Order “button.
You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as this is a proposal from you to us of the goods ordered and a statement of acceptance of all charges described in the order. All orders are accepted by us and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped (“Complete order processing”). From this point the Contract between us is concluded. The Contract will apply only to the products whose shipment we have confirmed in the Completion of order processing.
For the purchase of products you can create an account on the Website, However the purchase of products is also possible by an unregistered “User”, ie without creating an account (Buy Products as a Visitor). With this purchase method, you will only be asked for the basics of processing your order. Once the purchase process is complete, you will be able to register as a user or continue as an unregistered user. If you are a registered user, the file with all your orders is available in the “My Account” field.
You also have the opportunity to order the products you wish to buy by phone or via email or via the online contact form. In these cases you agree that you have been informed and accept all the terms of use and purchases, the specific terms of sale, the total cost of the order as well as the arrangements for shipping and delivery of the products. To complete the ordering process you will be required to provide certain details and more specifically e-mail address, name, surname, shipping address of the order and mobile phone number as well as name of the recipient of the order.
You are informed about the availability of the products through the indications that exist on the page of each product on the website. We reserve the availability of its products if they are not available at the time of ordering.
In case of difficulties in the supply or depletion of products in stock, we will inform you about similar products of the same or similar quality and price, which you can order. If you do not wish to order such products, we will refund your original purchase price for the unavailable product using the same method of payment as on purchase.
All prices at www.eratusproject.com are in euros and include the statutory VAT. but not the shipping costs, which are displayed on the screen at the end of the product selection by the customer and which are added to the total price.
We strive to ensure the accuracy of the website information regarding prices. Occasionally, however, incorrect product prices may appear. If the correct price is lower than what is stated on the website, then you will be billed with the lowest price. If the correct price is higher, we will contact you and ask if you wish to continue with your order at the corrected correct price, or cancel it. In case an error in the price is found only in a part of the ordered products, then the order is valid and executed normally for the other products and is considered incomplete for the products in which the error was found, unless the items in the order are related and will be used as a whole and tell us that the partial fulfillment of the order does not serve your needs, so we will cancel the entire order and we will refund you in full any relevant amount you have paid.
In order to pay the price of the ordered products you have the opportunity to pay using cards (Visa, Mastercard, Maestro, Diners Club, etc.) by depositing / transferring the amount to a bank account, via Paypal as well as cash on delivery.
The delivery of the products will be done through the cooperating Courier Company to the delivery address that you have indicated in the relevant field of the order details. The order will be delivered in working days and hours (Monday to Friday between 10:00 – 15:30) within 1 to 3 working days from the date of submission of the order (for inaccessible areas your order can be delivered in time up to 5 working days days). It will be accompanied by the appropriate tax document, which indicates the price of the product, shipping costs and VAT. In case of an order containing more than one product, it will not be shipped until it is complete.
Without prejudice to the provisions of condition 5 above regarding the availability of products and subject to exceptional circumstances in this case, we will make every effort to complete your order for the product / products listed in the “Completion of processing within the estimated time period that appears when you choose a payment method, and in any case within 30 days from the date of the Order Confirmation.
However, delays can occur in cases such as adapting products to customer requirements, depending on the delivery area or in unforeseen circumstances. If for any reason we do not manage to meet the delivery date, we will inform you and offer you the option to either continue the purchase by setting a new delivery date, or cancel the order with a full refund.
For the purposes of these Terms, “delivery” is deemed to have been completed as soon as the Courier Company delivers the goods to you or a third party designated by you, other than the carrier, and the recipient has physical ownership or control of the products, which will be proved by the signing of the receipt of the order at the agreed delivery address. It is up to the consignee to check the product upon delivery and to make any claims or complaints that could be justified or to refuse the packaging if it is likely to have been opened or if it appears to have been damaged.
In case of non-delivery on the first day, due to your absence, the courier company will stick a sticker in a visible place at the entrance of the house or the space you have indicated during the ordering process, with information on what you need to do to receive it.
If, after ten (10) calendar days from the moment your order is available for delivery, the said order has not yet been delivered for reasons not due to our fault, we will consider that you wish to cancel the Contract and the Contract will be considered terminated. As a result of the termination of the Contract, we will refund any payment we receive from you, including delivery costs (excluding any additional delivery costs incurred in the event that you have chosen a different delivery method than the basic method we offer you) as much as as soon as possible and in any case within fourteen calendar (14) days from the date on which the Contract expires.
Responsibility for the products is transferred to you once you or a third party designated other than the carrier has acquired physical ownership or control of the products. Ownership of the products passes into your hands either with the full collection on our part of all amounts due in relation to the products, including shipping costs, or with their delivery (as defined above in term 7) if it takes place later from collection.
10.1. Right of Withdrawal for distance purchases
Withdrawal Procedure
As a consumer, you have the right to unjustifiably withdraw from the purchase of the product (except in the case of one of the products of 10.1.3 below, where the right of withdrawal is not granted) within a period of fourteen (14) calendar days from the time of delivery to you or to a third party you have designated and acquired physical possession or control of the products. When several products are contained in the same order, the deadline is valid from the delivery of the last product.
From the moment you inform the company about your decision to withdraw from the contract, the products are returned at your own expense at the address: eratusproject.com, Germany without undue delay and definitely within fourteen (14) calendar days from the day on which you announced your intention to withdraw from the contract. The product should be sent through the cooperating courier company or with a carrier of your choice at the expense of the Customer. Product that is returned with a carrier of your choice and not with the cooperating courier company, is returned at your own risk.
Alternatively you can deliver the product, at no extra cost, you can deliver the product at eratusproject.com, Germany.
10.1.3 Exceptions to the right of withdrawal
You can not back down from buying a product when it comes to plants, lamps, furniture, lighting and any product that has been ordered and built specifically for you, tailored to your needs. Also excluded for reasons of health protection or for reasons of hygiene, personal care items or items that have close contact with the human body and which have been unsealed after delivery (such as indicative and not restrictive, earrings, etc.)
Your right to withdraw from the product purchase only applies to the product that is returned in exactly the same condition in which you received it. We reserve the right not to refund the price if the product has been used after opening, if the product is not in the same condition as delivered, if it has been damaged or if you have not returned all parts of the product.
The returned product should not have been used, should be in excellent condition and should not have abrasions, bumps, damage, etc. Also, the returned product should be sent in its full original packaging (box, nylon, foam, etc.) which it must not have any tears, damage or deterioration, and must contain all the contents of the original packaging (eg any attached labels , all parts of the product, instructions for use, feature form, any other documents that may accompany the products etc) as well as the original purchase document.
For the above reasons you should take care of the proper care of the products while they are in your possession. To secure the product it would be advisable to pack the product in a larger box so that it is protected during shipment. In general, you are responsible for the risk of returning the products to us as well as for any impairment of the value of the products as a result of such treatment that alters their nature, characteristics and functionality.
After examining the returned product in detail, within three (3) calendar days from the delivery of the product, we will inform you if you are entitled to a refund. In case of destruction, wear or damage of the product or impairment of the value of the product due to your actions, we have the right to withhold from the refunded amount any compensation.
10.1.3 Exceptions to the right of withdrawal
You can not back down from buying a product when it comes to plants, lamps, furniture, lighting and any product that has been ordered and built specifically for you, tailored to your needs. Also excluded for reasons of health protection or for reasons of hygiene, personal care items or items that have close contact with the human body and which have been unsealed after delivery (such as indicative and not restrictive, earrings, etc.)
Your right to withdraw from the product purchase only applies to the product that is returned in exactly the same condition in which you received it. We reserve the right not to refund the price if the product has been used after opening, if the product is not in the same condition as delivered, if it has been damaged or if you have not returned all parts of the product.
The returned product should not have been used, should be in excellent condition and should not have abrasions, bumps, damage, etc. Also, the returned product should be sent in its full original packaging (box, nylon, foam, etc.) which it must not have any tears, damage or deterioration, and must contain all the contents of the original packaging (eg any attached labels, all parts of the product, instructions for use, feature form, any other documents that may accompany the products etc) as well as the original purchase document.
For the above reasons you should take care of the proper care of the products while they are in your possession. To secure the product it would be advisable to pack the product in a larger box so that it is protected during shipment. In general, you are responsible for the risk of returning the products to us as well as for any impairment of the value of the products as a result of such treatment that alters their nature, characteristics and functionality.
After examining the returned product in detail, within three (3) calendar days from the delivery of the product, we will inform you if you are entitled to a refund. In case of destruction, wear or damage of the product or impairment of the value of the product due to your actions, we have the right to withhold from the refunded amount any compensation.
10.2 Returns of Defective Products
In case you consider that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately, and no later than three (3) calendar days from the delivery of the product to let us know of the existence of the defect. Please check the product carefully before removing any attached labels and before discarding any original packaging.
You must send the product to eratusproject.com, Pl., Within seven (7) calendar days from the delivery of the product. Germany in the condition you have received it, along with all the documents that accompanied the product (eg Retail Rep.) And its complete original packaging (box, nylon, foam etc) which should not have tears , damage and alterations, and include all the contents of the original packaging (eg any attached labels, all parts of the product, instructions for use, form of characteristics, any other document that may accompany the products, etc.) and the original document market. in order to check the product and determine the defect you have mentioned.
After the return of the products, the defect you have mentioned will be checked and then we will contact you, within three (3) calendar days from the date of receipt, regarding the results of the check. Please note that products that are found to be non-problematic and do not deviate from the product specifications (as presented on the website) will not be accepted as defective.
Returns of defective products will be accepted if the product was defective when it was delivered to you and the defect you mentioned is confirmed. The return will not be accepted in case the product is returned damaged or incomplete. In case the product does not meet the above conditions, the price will not be refunded and we will inform you in writing, via e-mail or any other appropriate means. The product will be sent to you with your own shipping cost.
If the defect is found, we will inform you in writing, via e-mail or any other appropriate means, and at your option we can:
or to replace the product with another, similar, new product or if this product is no longer available with a similar product of the same or corresponding quality and price. In this case, the shipping costs of the new product (sent to replace the defective one) are fully covered by the Company.
or cancel the transaction and refund the price you paid. In case of cancellation of the transaction, the refund of the original purchase (including shipping costs) is made using the same method as the payment made at the purchase.
The refund of the original purchase is made with the same method as the payment at the time of purchase, unless you explicitly express your wish that the refund be made by another means. Specifically: In case you had chosen “cash on delivery” during the initial transaction, you must indicate a bank account for us to pay the money. If, during the initial transaction, you had selected the “payment by bank deposit” (bank transfer), the price will be refunded by bank transfer (reverse bank transfer) to your account. In case you have chosen to debit your credit or debit card, we are obliged, once we have received the price from the Bank, to inform the Bank about the cancellation of the transaction and the Bank will take any action provided. Following this information, we have no responsibility for the time and manner of execution of the rebuttal, which is regulated by the contract concluded between you and the issuing bank.
Refund or replacement of the product will be made as soon as possible and, in any case, within fourteen (14) calendar days from the day we confirm that you are entitled to a refund or replacement of the defective product.
The information or personal data you provide to us is subject to processing under the Privacy Policy. By using this website you provide your consent to the processing of this information and data and you declare that all information and data you provide to us is true and accurate.
You must fill in your name / surname, your e-mail address (e-mail), your postal address and / or other contact details correctly and accurately. You also agree that we may use this information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to promote your order.
In order to use the website and then any kind of transaction, you guarantee that you have reached the age of 18 and that you have the legal capacity to enter into binding contracts, otherwise you are obliged to refrain from any action related to the above.
The users of the website accept that they will not use it and the online store to send, publish, e-mail or otherwise transmit any Content that is illegal, harmful, threatening, offensive, defamatory, defamatory, defamatory, vulgar, obscene, libelographic, violates someone else’s privacy, shows empathy, or expresses racial, ethnic, or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with law or contractual or managerial relationships (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains software viruses or any other program code, files, who have designed to interrupt, cause damage, destroy or interfere with the operation of any computer software or hardware, intentionally or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any content used for collection or storage of users’ personal data.
For your safe browsing of the “Website” you have the obligation to have the appropriate technical equipment and you accept that we are not responsible for any possible damage to your computer or any other device or to its contents due to your browsing the Website or downloading content contained therein or similar material from another website to which this website refers.
The Company guarantees the timely information of the final consumers about their non-availability. Our online store is not responsible for any technical problems that may arise to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. The Company also has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.
We will also not be liable or liable for any failure to fulfill or delay in the performance of any of our obligations under a Contract, which has been caused by events which are not subject to our reasonable control (Event of Force Majeure). A Force Majeure event is any act, event, impossibility, omission or accident that is not subject to our reasonable control and includes specifically (but not restrictively) the following: Strikes, strikes or other trade union actions. Social unrest, insurgency, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport. Inability to use public or private telecommunications networks. Acts, decrees, laws, regulations or government restrictions. Any strike, damage or accident of the shipping and postal services or other means of transport. The fulfillment of our obligations by any Contract is considered to be suspended for the period of the Force Majeure Event and the time for the fulfillment of our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or find a solution that will enable us to fulfill our obligations under the Convention despite the Force Majeure Event.
All intellectual and / or industrial property rights in relation to the content as a whole and / or individual elements of the website belong exclusively to the Company or to third parties contractually affiliated with it in accordance with applicable law and are protected under the relevant provisions of Greek law. , European law and international conventions. The meaning of the content of the website includes eg indicative and not restrictive trademarks, logos, texts, images, photos, articles, company names, product names and the way they are arranged and presented, data, etc. .Pi.
Commercial and / or economic exploitation of copying, reproduction, dissemination, distribution, transmission or use in any way, in any way and in particular through actions, such as indicative and not restrictive reproduction, sale or export, is expressly prohibited. data etc.
The use of this material is allowed by you only for personal use and always in accordance with these terms of use without this use creating in your favor any form of intellectual and / or industrial property right against the Company.
The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law. Any dispute arising out of or relating to the use of the Website or such Contracts is subject to the non-exclusive jurisdiction of the Greek courts. If you enter into a contract as a consumer, this clause in no way affects your legal rights.
Last Updated: March 2022